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Disk Data Recovery

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Data Recovery is most commonly associated with damage due to fires, floods, or other physical damage to a disk or drive. However, Iomega offers solutions to many other common (and not so common) causes of data loss, including:

Causes of Data Loss in Removable Media

Inaccessible disks/unreadable CDs
Applications that are unable to run or load data
Corrupt files/data
Virus attack
Physical damage to media
Fire or water damage

Media crash/head crash
Media surface contamination and damage
Accidental reformatting of disks
Accidental deletion of data
Lost or forgotten password (on password-protected disks)

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Supported Types of Removable Media

Floppy diskettes in 3.5" format with 720KB & 1.44MB capacities, 5.25" format single- and double-sided to 1.2MB capacity
CD-ROM, CD-RW, DVD+/-R, DVD+/-RW and DVD-RAM disks
Syquest 44MB, 88MB and 200MB 5.25" cartridges
1.0GB SPARQ and 1.5GB SyJet cartridges
Imation 120MB SuperDisks
ORB 2.2GB Cartridges
Optical Formats for standalone and multi-cartridge Jukebox storage systems:
- ISO 3.5": 128MB, 230MB and 640MB
- GigaMO 3.5" 1.3GB
- ISO 5.25": 650MB, 1.0, 1.2, 2.3, 2.6GB WORM and R/W
- Panasonic 5.25" 1.5GB
- Pinnacle 5.25" 2.6GB and 4.6GB
Iomega® Zip 100MB, 250MB and 750MB Disks
Iomega® Bernoulli 44MB, 90MB, 105MB and 150MB 5.25" cartridges
Iomega® Jaz 1GB and 2GB cartridges
230MB and 270MB 3.5" cartridges
ATA and SRAM FlashCards such as SmartMedia and CompactFlash
USB keychain drives such as Iomega Mini and Micro Mini USB Drives, M-Systems DiskOnKey drives, Lexar JumpDrives, Trek ThumbDrives and more

Supported Operating Systems, Platforms, and Filesystems

Windows XP Professional and Home with NTFS, FAT32 or FAT16 file systems using standalone basic partitions or dynamic spanned, striped or fault-tolerant (RAID) volumes
Windows 2000 Professional and Server with NTFS, FAT32 or FAT16 file systems using standalone basic partitions or dynamic spanned, striped or fault-tolerant (RAID) volumes
Windows NT Workstation and Server with NTFS or FAT16 file systems using standalone, spanned, striped or fault-tolerant (RAID) volumes
Windows ME, 98, 95 with FAT32 or FAT16 file systems
MS-DOS and variants using 12 or 16 bit FAT file systems
Apple Macintosh:
- OS 9 with HFS and HFS+ file systems
- OS X with HFS, HFS+ and UNIX UFS file systems
- All Macintosh hardware using SCSI, IDE and FireWire interfaces, including software RAID drivers such as SoftRaid and FWB Raid
Compressed volume managers including Stacker, DoubleSpace and DriveSpace
OS/2 with FAT and HPFS file systems
Novell NetWare with FAT and NSS file systems using standalone, spanned, striped or fault-tolerant (RAID) volumes
UNIX on Intel and Non-Intel platforms, including:
- SCO OpenServer and Xenix
- UnixWare from Novell and SCO
- Solaris on Intel platforms, Sun/SPARC equipment, with UFS and VERITAS VxFS file systems
- Linux with EXT2FS,XFS,REISERFS and JFS file systems on standalone and RAID volumes
- BSD-based systems such as FreeBSD, OpenBSD and NetBSD, BSDI, LynxOS
- QNX
- HPUX on Hewlett-Packard workstations with HFS and VERITAS VxFS file systems on standalone and LVMvolumes
- IRIX on SGI workstations with EFS and XFS file systems
- VMS and OpenVMS running on Compaq and DEC equipment using ODS file system
- AIX on IBM RS/6000 with jfs file systems on LVM volume

Iomega's Process for Disk Data Recovery

Initial diagnosis during our free evaluation determines whether the media is accessible to our lab equipment. If so, the first priority is to create a raw image of the data onto new media so that logical analysis can determine the nature of the data loss situation.
Logical recovery uses the raw image by examining the low-level data sectors and determining what fixes to filesystem structures are needed to get access to the important data. Sometimes the existing filesystem structures are missing or damaged so much that data has to be extracted directly from one or more fragments of the raw image.
Our specialists use patented, proprietary software data recovery tools and techniques to analyze and fix problems on removable media. Many of these problems cannot be repaired by any other Data Recovery processes. Once errors have been corrected and data has been recovered, our specialists will strategically examine the data recovered to check data validity.