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What is the Data Recovery process for Removable Media/tape and what can I expect?

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Important!

Please do not run any data recovery software, do-it-yourself file recovery programs or other applications on your disk(s)! Data recovery software often makes the situation worse and limits the amount of data that can be successfully recovered.

Ship Your Media to an Iomega Data Recovery Lab

Data Recovery Lab mail-in or drop-off locations

To ensure the safety of your data and to avoid potential data loss due to shipping, please use the following packaging instructions and be sure to include the printed web confirmation into the box (don't forget to keep an extra copy of the form with package tracking information for your records).

If possible, remove the media from the drive. If the media cannot be easily removed from the drive, do not attempt to force the media from the drive as this may cause additional physical damage to the media surface or drive components.

Caution: A familiar form of Electrostatic Discharge, often called "static electricity", is the shock we receive after walking across a carpet. In a technical environment, ESD can be very costly by harming devices or components. ESD may cause a catastrophic failure that appears immediately or a latent failure in which gradual degradation occurs during use, resulting in eventual failure.

Before moving a computer, hard drive or other component, discharge personal static build up by touching a grounded metal object, such as a plugged-in computer chassis.

Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate:
- Wrap media in an anti-static bag or similar material to prevent ESD.
- Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of 3 cm of insulation all around for a Zip® or Jaz® disk.
- Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.
- If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 15 cm for insulation. The heavier the unit, the more insulation required.

Make sure it is clearly labeled as FRAGILE and don't forget to include the completed and signed Evaluation Request Form.

Receipt Notification & Online Case Tracking

As soon as Iomega Data Recovery receives your media, we will send a Receipt Notification to you, usually by e-mail (if one is provided when requesting a free quote). Included in this Receipt Notification will be your Online Case Tracking Web Login & Password. You can use your login information to check the status of your case on our secure Online Case Tracking system 24/7! You'll also be able to directly contact your Data Recovery Consultant if you have any questions, or call our customer service hotline!

Immediate Free Evaluation and Quote

Once Iomega receives your media, our highly qualified Data Recovery technicians will perform a free diagnostic evaluation and contact you with a no-nonsense, risk-free quote -- in most cases within one business day. If you are not satisfied with our offer or we are unable to recover your data, we'll ship your media back to you.*

* Shipping charges may apply

World-Class Data Recovery Service

Our Data Recovery specialists are experts at difficult removable media recoveries, data retrieval and restoration. Once you approve the quote, we use patented techniques to safely and quickly restore your data. The data will be sent back to you on a hard drive, CD/DVD, or other media of your choice.